Refund Policy
Returns & Exchanges: Seamless Resolution Promise
Intelligent Returns Processing
Our dedicated Returns Concierge service is committed to providing you with a seamless, personalized resolution process within 90 days of your purchase. We understand that efficiency and customer satisfaction are paramount, and here’s a detailed breakdown of how we ensure just that:
Regional Return Centers
To make the return process as convenient as possible, we automatically assign the nearest return facility based on your delivery address. This not only minimizes shipping time but also reduces associated costs, ensuring a hassle – free experience for you.
Pre – Return Documentation
Before returning a product, we require you to submit 3 – 5 clear photos of the item. This step is crucial as it helps validate the product’s condition, promoting transparency and preventing any potential disputes during the return process.
Dynamic Return Addresses
Due to ongoing logistical optimizations, return addresses may change frequently. To avoid any confusion or delays, always confirm the return address with our team before dispatching your return.
Flexible Solutions Policy (Ready – to – Wear Collections)
Your satisfaction is at the heart of our business, which is why we offer our comprehensive Triple Option Guarantee:
1️⃣ Size/Preference Adjustments: We understand that finding the perfect fit can be tricky. Your first exchange ships free of charge. However, subsequent exchanges will incur standard shipping fees.
2️⃣ Full Refunds: For unworn items with tags attached and in resalable condition, we issue full refunds. This ensures a truly risk – free shopping experience, giving you the confidence to try new things.
3️⃣ Store Credit Option: If you prefer a credit instead of a refund, we offer a 10% bonus on your refund amount for future purchases. This allows you to explore more of our collections at a great value.
Customer Responsibilities
To ensure a smooth return or exchange process, please adhere to the following:
Cover return shipping costs, except for the first size exchange.
Include the original packaging with all accessories, manuals, and promotional items.
Act within the 90 – day return window. Late submissions may not be honored.
Non – Returnable Exceptions
To maintain our high – quality standards, we cannot accept returns for the following:
✖ Customized/Crafted – to – Order (MTO) pieces.
✖ Final sale/clearance merchandise marked as non – returnable.
✖ Items showing signs of wear, alteration, or missing components (e.g., removed tags, damaged packaging).
Quality Assurance Protocols
Our 90 – Day Manufacturing Warranty covers:
✔ Structural defects such as seam failures, broken zippers, or material flaws.
✔ Significant discrepancies from product descriptions, like wrong color, size, or design.
Please note that natural material variations (e.g., leather texture, denim fading) and minor color shifts due to lighting are within acceptable tolerances and are not covered under this warranty.
Fault Resolution Process
Submit a Report: Provide a detailed discrepancy report with media evidence (photos/videos) within 72 hours of delivery. This helps us quickly understand the issue.
Forensic Inspection: Our Quality Assurance team will conduct an inspection, typically within 2 – 4 business days, and keep you updated via email.
Choose Your Resolution:
Priority replacement (subject to stock availability).
Specialist repair for minor defects.
Full reimbursement for irreparable issues.
Order Cancellation Flexibility
Pre – Shipment Cancellations: Available for standard collection items until fulfillment begins (usually within 24 – 48 hours of ordering).
Custom Orders: Enter production immediately and cannot be canceled or modified once confirmed.
Financial Reconciliation
Refund Processing: Refunds are processed within 3 business days of return approval.
Payment Method Credits: Credits appear within 7 – 14 banking days to your original payment method, depending on your bank’s processing times.
International Transactions: Refund amounts reflect the original charge currency (exchange rate fluctuations are excluded).
Policy Integrity Measures
To protect all customers, we reserve the right to:
Limit excessive returns (≥3 change – of – mind requests annually).
Suspend accounts demonstrating policy abuse (e.g., fraudulent claims, repeated returns of worn items).
Require additional verification for high – value returns (e.g., invoices, ID checks).
For personalized assistance, contact us with your order number and concern details. Our Resolution Specialists typically respond within 2 business hours during operational days (Monday – Friday, 9 AM – 6 PM EST). We’re here to ensure your shopping experience is as seamless as possible—because your satisfaction is our ultimate goal.
Shop with confidence, return with ease. 🛍️
Company Name: PAIFENG CENTURY BRAND MANAGEMENT CO., LIMITED
Address: UNIT I, 3/F, GOOD HARVEST CENTRE, 33 ON CHUEN STREET, FANLING HONG KONG
Phone: +852 21962692
Email: [email protected]